You might have come across a problem with your end users using Cisco AnyConnect client wherein, the user continues using that old VPN profile which you replaced with a new one, simply because he still sees the old profile populated there and doesn't want any trouble of entering the new one!!! The Cisco Anyconnect VPN client usually stores its cache i.e. the list of all the VPN profiles, it has ever used, in the “preferences.xml” file located below: C:\Users\<Username> \AppData\Local\Cisco\Cisco AnyConnect Secure Mobility Client The preferences.xml file, apart from the client certificate should show all the settings that have been changed from the default such as “Block Untrusted Servers”, “Allow local LAN access” etc. The xml file should look like below: Deleting the “preferences.xml” file should delete the cache and revert the client to its default settings, with that old profile vanishing from the end user's client cache, right away!